Professional service providers to newly formed Info Center

We are looking for two new service providers who can and want to be involved in bringing our newly formed Info Center up to speed and to its fullest potential.  You will be an important part in developing our internal as well as external service and in strengthening the brand of the Stockholm School of Economics (SSE).

The vision of the new Info Center

Our vision is to provide world class service to our students and visitors through a one stop shop – the Info Center. The Info Center will be the “face” of SSE for all our visitors, primarily our students, external visitors and other stakeholders and provide them with world class service and lasting professional impressions. The Info Center will be the first point of contact for student related inquiries and general information about the School.

We offer

We offer you a new role in a fast-paced environment where you will be involved in establishing and developing our newly formed Info Center. You will be a part of a transformation journey where your skills will quickly broaden and develop. You will be encouraged to take initiative and develop ways of working in an international and dynamic environment.

The role

Your work duties will be broad and various; as you will be a part of building and developing the SSE Info Center the tasks will also develop over time. You will be highly involved in and expected to initiate and drive business process improvements. Your primary customers will be the SSE students and you will provide them with study administrative support and services. Your areas of expertise will include, but will not be limited to:

• Information management: address, handle and administer questions and guide customers efficiently through our various channels. Welcome, provide information and practical help to our customers.
• Quality management: continuously updating the SSE Info Center Service Catalogue in a dialogue with our different units and stakeholders.
• Task management: being the first point of contact to our customers, referring students to contacts in the organization and issuing certificates.
• SSE merchandise: display and sell SSE brand items.

Who you are

You are a professional service provider with a strong customer focus who can and are passionate about providing customers with excellent service and meet people’s needs. You are collaborative and work well with all people, both internally and externally. You are a structured problem-solver who are autonomous and can prioritize efficiently among incoming inquiries. Furthermore, you have great communication skills which means that you can adapt your way of communicating depending on situation and person, ask relevant questions, express yourself clearly, short and concise, and consult with colleagues when needed. You enjoy working in a high-paced environment and are composed, balanced and controlled in stressful situations.

Requirements:

• Gymnasium degree (or equivalent).
• Work experience from customer service and being first line support.
• Oral and written fluency in English and Swedish.
• Proficiency in standard computer applications, such as Office 365.
• Experience and a great interest in digital ways of working, as well as interested in how technology can enhance customer service.

Meritorious:

• Experience from working in a similar environment as the SSE Info Center or a hotel reception.
• Experience from working with a task management system.
• Experience from higher education, either study or work related, and preferably knowledge of the student journey.  

Other

This is a permanent, full-time, position based in the heart of the vibrant capital Stockholm. A 6-month probation period applies. Please include your desired salary in your application.

About SSE

Through creativity and collaboration, the Stockholm School of Economics provides an environment where ambitious students and accomplished researchers meet to address contemporary challenges within business and economics, particularly those concerning sustainability, diversity and innovation.

Apart from delivering world class education within business and economics, SSE students are trained to be successful decision makers and leaders of the future. Our educational mission has over the years strengthened SSE students, and you can read more about it here.

SSE is committed to a balanced gender distribution and values a variety of backgrounds and experiences among our employees. We therefore welcome all applicants regardless of their gender, ethnicity, gender identity or expression, disability, sexual orientation, age, or religion or other beliefs.